Guest are responsible for ALL of the Rental Policies. Please read carefully.

MAXIMUM OCCUPANCY: Maximum occupancy limits may NOT be exceeded.  Maximum occupancy for any condominium is the total number of adults and children (no longer sleeping in a portable crib).  If the number of guests in your party changes, please notify us immediately.

DEPOSIT POLICY: Half of the total room charge or one night’s stay (whichever is greater) is due at the time of booking.  The remaining balance is due 24 hours prior to arrival.

FINAL PAYMENT: Final payment is due 24 hours prior to arrival.  The reservation deposit is applied to end of stay.  No refunds for early check-out.  Payment may be in the form of cash, travelers checks, Visa, MasterCard or Discover.

CANCELLATION POLICY: Guests canceling 40 days or more prior to arrival will receive a full refund less a $40 per unit cancellation fee.  Guests canceling less than 40 days prior to arrival will forfeit their deposit.

CHECK-IN TIME: Check-in time begins at 3:00 pm.

CHECK-OUT TIME:  Check-out time is at 10:30 am.  Late departures will be charged $25 per hour.

NO PETS: Guests and visitors are not allowed to bring pets on the premises.  If it becomes known that a pet is on the grounds, a charge of $500.00 per day will be added to the unit rental charge and the guest may be asked to leave.  Many people are very sensitive to pet odors and appreciate a room free from these odors.

GUEST PHONE:  Dial 970-325-4972 to reach guests currently staying with us.  Our automated directory will give you the extension numbers for guests staying at our Main Location or the local number to reach guests staying at one of our other property locations.  Guests staying at our Main Location have access to private voicemail boxes.

OFF-SEASON PACKAGES:  We periodically offer several attractively priced off-season packages.  Please ask us for details about current offerings.

CRIBS & HIGH CHAIRS: We will provide a portable crib and high chair at no extra charge upon request.  Cribs and high chairs may be reserved at the time you make your reservation.

NO SMOKING:  We are a non-smoking establishment.  There is a $500 per day fee for smoking or the smell of smoke.  Many people are very sensitive to smoke odors and appreciate a room free from these odors.

BICYCLES: Bicycles are not permitted in the units.

TOWELS: Please do not take our towels from the condominium.  Towels are provided at the hot tub and sauna - feel free to leave used hot tub towels in your condominium. Makeup, car dirt and grease do not come out of the linens.  Please do not use our towels for makeup removal or cleaning purposes.  Towels permanently damaged will be charged to the guest.

RAGS: If you need rags for any purpose, they are provided under the kitchen sink.

HOUSEKEEPING: We offer different levels of housekeeping service.  Please see details under Housekeeping Services.

PARKING: Our parking area will not accommodate large campers, extra trailers or other extra vehicles.  Please inquire in the office for parking such vehicles.  There is no assigned parking.

TRAILERS: Guests bringing trailers should contact us ahead of time to discuss possible arrangements or there may not be adequate parking available.

CHILDREN:  We ask parents to control their children.  Excessive yelling and running on stairs and grounds may be disturbing to other guests.

NEGLIGENCE: We provide clean, comfortable rooms for your stay.  Guests will be held responsible for any damages to the property, the rooms or their contents.

SECURITY: Please make sure your personal belongings are secure.  Alpenglow Resort Rentals is not responsible for lost or stolen items.

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